Here when
you need us
pair of hands to ensure your
system’s longevity and enable
it to reach its full potential?
Protect with 
They work closely with our product development teams who design, test and validate our systems, so you’ll be working with people who know your system inside and out. They also provide valuable customer feedback to our development teams to continue improving the products and services you’ll receive.
preventative
maintenance (PPM)
repairs
repairs
equipment
spares
We perform educated risk assessments and ensure ongoing compliance with HTMs and British Standards. You will be provided with an audit trail in the form of a certificate of compliance at the end of each job.
With access to current and historical fault logs, and our experience at interpreting them, we can work together to find the root cause of issues and resolve them. You’ll be back up and running quickly and future issues and emergency callouts can usually will be prevented.
SSG designs, manufactures, and develops all our nurse call products products at our UK headquarters; uniquely placing us to work with you throughout your product’s entire lifecycle. We improve both mature and discontinued products‘ resilience and maintain the availability of spares.
Benefits of SSG Service Care Plans
Regular maintenance means that issues and breakdowns are prevented, and in-house teams have more time to dedicate elsewhere.
Prevention of issues and breakdowns reduces emergency call-outs, offering potential financial savings and fewer penalties.
Certain plans offer discounts on spare parts to make repairs more affordable when they are necessary.
Extended cover over weekends, bank holidays and throughout the night.
-
All equipment
tested in a 12 month period -
Emergency
response charge -
Emergency
response time -
Technical
support - Cost of spares used in visits included
- Spares discount
-
Headset
discount
Entirety
- Unlimited emergency responses
included - 24h
- Spares Included
- 20%
Enhanced
- *45%
Call-out rate discount - 24h
- 15%
- 15%
Essential
- *35%
Call-out rate discount - 48h
- 0%
- 0%
- All equipment tested in a 12 month period
-
Emergency
response charge -
Response time
for emergencies -
Technical
support - Cost of spares used in visits included
-
Spares
discount
Entirety
- Unlimited emergency responses included
- 8h
- Spares Included
Enhanced
- *45%
Call-out rate discount - 8h
- 15%
Essential
- *35%
Call-out rate discount - 8h
- 0%
Nurse Call
Systems
Entirety
Enhanced
Essential
Fire Alarm
Systems
Entirety
Enhanced
Essential
Spares
Keeping systems running
To support the ongoing running of your system, we ensure spare parts are readily available, or, in the case of older products, an upgrade solution is in place.
To help with the day-to-day running of your systems, we can take payment by credit card to facilitate the immediate despatch of goods and services. As a UK manufacturer, we aim to despatch replacement items within 2 working days, subject to availability.
When items need to be returned to us for repair, we’ll advise and keep you updated on the repair feasibility, cost and timescales.
For the health and safety of our engineers, we ask that all items returned to us are accompanied by a Certificate of Decontamination. Please see ‘Downloads’ below.
Clients who sign up to Service Care Plans may benefit from preferential rates for spares
Our Engineers
SSG engineers understand the impact they have on the running of a hospital and have enough clinical awareness to minimise disruption to patient care and are passionate about what they do.
“I love working in hospitals as I help to keep patients and their care teams safe. I’m always conscious that I am working in a clinical environment, and I need to minimise disruption to clinical care.”
Richard BeightonField Service Engineer
Our Engineers
SSG engineers understand the impact they have on the running of a hospital and have enough clinical awareness to minimise disruption to patient care and are passionate about what they do.
“I know the maintenance that we carry out will prevent system failures and loss of critical functions in a hospital. With good, frequent maintenance, we can prevent issues from happening in the future. We don’t see the maintenance we do as a tick box exercise; we make sure patients stay safe and feel safe.”
Brad TimminsRegional Lead Engineer
