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Service Support


HTM 08-03: Bedhead Services (Section 4) recommends that nurse call and associated systems are regularly tested and maintained by competent persons in line with the manufacturer's recommendations.  And, that a schedule for maintenance visits is detailed within the hospital's operational plan.

We can take care of this for our clients.

Our healthcare service and maintenance support agreements ensure you comply with relevant standards - giving you and your organisation peace of mind.

In taking out a service support agreement with ourselves you’ll have a mechanism in place to perform regular system health checks.  And, if the unexpected happens we can be there. Offering the best support for your system. Getting it running again in the shortest time.

Our advice

For life safety systems such as nurse call and attack alarm we recommend 'Silver Care' providing two scheduled maintenance visits per annum. Or, 'Gold Care' for clients looking for cost-certainty.

For clients who require a reduced level of testing we offer 'Bronze Care' comprising one visit per annum to supplement a client's own testing.

Our care agreements are outlined below.  For further information - including support for legacy systems and systems not of our manufacture, telephone: 01902 891 054 or e-mail:

At a glance:

A service and maintenance support agreement will provide:

  • Compliance with relevant standards and mandatory requirements
  • Reduction in whole-life costs
  • Preferential pricing for labour and materials
  • Ease of budgeting and cost control
  • Engineers with specialist knowledge
  • Extended system life
  • Optimisation of system performance

Healthcare Service Support Options

Ultima & Codemlon Systems

Bronze Care

Silver Care (Recommended)

Gold Care

Scheduled service visits

Once per annum

Twice per annum

Twice per annum

Out-of-hours call-out facility

Priority site attendance

Equipment spares included

(see note 1)

Discounted equipment spares

Call-out costs included

24 hour response time

(see note 2)

(see note 2)

(see note 2)

Technical support with remote interrogation




Speech system testing




Attack alarm system testing




1. Excludes replacement of computers, monitors, patient hand units and batteries.

2. It is possible to upgrade an urgent request to rapid response at additional cost, subject to the availability of engineers.

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Static Systems PLC, Registered Office: Heath Mill Road, Wombourne, Staffordshire, WV5 8AN, England.

Registration No. 1331299 England. VAT No. GB 101 8596 81.

Tel: +44 (0) 1902 895 551 E-mail:

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