Hand Unit Exchange: Returns Policy
Our current range of RNIB endorsed, splash-proof patient hand units come with an extended 5 years 'return-to-base' warranty covering damage due to faulty components that have failed in normal usage.
The warranty may be invalidated if aggressive cleaning materials have been used. Please refer to
cleaning and care information.
For customers wishing to replace hand units outside of warranty we offer a price break discount structure. Please contact our Spares Department to check price and availability.
Tel: 01902 891 633
E-mail:
spares@staticsystems.co.uk
Declaration of Decontamination
The health of our engineers is important to us. We ask that any items returned are accompanied by a Certificate of Decontamination.
We accept either the hospital's declaration of decontamination document, or our own
Certificate of Decontamination.
Items returned without an accompanying Certificate of Decontamination will not be processed.
Hand Unit Returns during the COVID-19 Secure Period
Hand units within warranty that require replacement should be returned with a note of explanation to:
Spares & Repairs Department
Static Systems Group
Heath Mill Road
Wombourne
Staffordshire
WV5 8AN
Hand Units outside of warranty should NOT be returned. Instead we ask that a photograph of the front, back and connector are e-mailed to: spares@staticsystems.co.uk.
