Hand Unit Exchange: Returns Policy
Our current range of RNIB endorsed, splash-proof patient hand units come with an extended 5 years 'return-to-base' warranty covering damage due to faulty components that have failed in normal usage.
For customers wishing to replace hand units outside of warranty we offer a price break discount structure. Please contact our Spares Department to check price and availability.
Tel: 01902 891 633
Hand Unit Returns during the COVID-19 Secure Period
Hand units within warranty that require replacement should be returned with a note of explanation to:
Quality Assurance Department
Static Systems Group
Heath Mill Road
Hand Units outside of warranty should NOT be returned. Instead we ask that a photograph of the front, back and connector are e-mailed to: firstname.lastname@example.org.