Hand Unit Exchange: Returns Policy
Our current range of RNIB endorsed, splash-proof patient hand units come with an extended 5 years 'return-to-base' warranty covering damage due to faulty components that have failed in normal usage.
For customers wishing to replace hand units outside of warranty we offer a price break discount structure. Please contact our Spares Department to check price and availability.
Tel: 01902 891 633
Please do not return hand units during the COVID-19 Secure Period
During this period, we feel it sensible to halt the procedure of asking customers to return hand units. Instead we ask that a photograph of the front, back and connector is e-mailed to: firstname.lastname@example.org.