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Static Systems - Nurse Call Systems

Custodial Alarm Systems

Service Support

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Supporting clients

Planned preventative service and maintenance assists in optimisation of system performance. In turn this can reduce system running costs and reduce failures, leading to fewer emergency call-outs and associated disruptions, as well as prolonging the life of equipment installed. 

And, if the unexpected happens we will be there providing the best support for your system.  Getting it running again in the shortest time.

As a long standing provider of custodial alarm systems we understand how security issues often dictate requirements. With these factors in mind we’ve developed our after-sales service support to accommodate site specific needs.

At a glance:-

A service and maintenance support agreement will provide:-

  • Compliance with relevant standards and mandatory requirements
  • Reduction in whole-life costs
  • Preferential pricing for labour and materials
  • Ease of budgeting and cost control
  • Engineers with specialist knowledge
  • Extended system life
  • Optimisation of system performance 

 

Our Advice

We recommend 'Silver Care' providing two scheduled maintenance visits per annum with all devices checked over a 12 month period. Or, 'Gold Care' for clients looking for cost-certainty .

For installations where access to all areas may be difficult, we offer 'Bronze Care' with only one device per circuit being tested over a 12 month period. This option would however require additional testing to be undertaken by the on-site maintenance team.

Our care agreements are outlined below. For further information - including support for legacy systems and systems not of our manufacture, telephone: 01902 891 054 or e-mail: systemsupport@staticsystems.co.uk




Custodial Service Support Options


Codemlon-Secure Cell Call & General Alarm

Bronze Care

Silver Care (Recommended)

Gold Care

Scheduled service visits

Twice per annum

Twice per annum

Twice per annum

Device testing over 12 month period

1 device per circuit (local control units & head-end equipment)

All devices

All devices

Out-of-hours call-out facility




Priority site attendance




Equipment spares included

(15% discount on list price)

(15% discount on list price)

(see note 1)

Call-out costs included

(preferential rates apply)

(preferential rates apply)


Guaranteed response within 24 hours

(see note 2)

(see note 2)

(see note 2)

Technical support with remote interrogation

Optional

Optional

Optional

Installation specific requirements

Optional

Optional

Optional

1. Excludes replacement of computers, monitors and batteries.




2. It is possible to upgrade an urgent request to rapid response at additional cost, subject to the availability of engineers.



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Testimonials

"Having worked with Static Systems for many years, we were confident that they would deliver a reliable and effective solution for this large-scale upgrade... The installation of the new system was seamless, with only very minimal disruption to ward operations. Feedback from the ward staff on the new systems has been very good, with staff finding them to be easy to operate and keep clean."

James Chadwick, Head of Facilities & Capital Developments - Burton Campuses. University Hospitals of Derby and Burton NHS Foundation Trust.