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Contact Head Office: +44 (0) 1902 895 551
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Static Systems - Nurse Call Systems

An extra pair of caring hands

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Return to Base Repairs

We aim to provide an efficient repair service. It usually starts with our customers ringing us to discuss their needs.

We’re here to advise on cost. Repair feasibility. And of course, how to best help in an emergency.

We’ll issue a RMA (Return Material Authorisation) whilst you’re on the phone that will need to accompany the returned item. And we’ll start the repair process the minute your call ends. 

When we receive your item it will be accessed by one of our qualified engineers.

  • If the cost advised needs to change, we’ll call you.
  • If repair isn’t the most economical option, we’ll call you. 
  • Your item will be posted back within 5 working days - and if this isn't possible for any reason, we'll call you.

Additional savings

Clients who take out a 'silver care' service support agreement benefit from preferential rates for equipment spares.

Contact us

Our Spares & Repairs team can be contacted direct on:

Tel: +44 (0) 1902 891 633

Declaration of decontamination

The health of our engineers is important to us. We ask that any items returned are accompanied by a Certificate of Decontamination.

We accept either the hospital’s declaration of decontamination document, or our own Certificate of Decontamination.

Items returned without an accompanying Certificate of Decontamination will not be processed.

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"Thank you for the professionalism shown by your team with the work they carried out on Ward 29.
They worked methodically and kept the disruption and noise to a minimum and showed a courteous and pleasant approach to all staff, visitors and patients. It was a pleasure to have had them on the ward."
Joanne Green, Progress Chaser and Quality Developer, Walsall Healthcare NHS Trust