Hand Unit Exchange: Returns Policy
Our current range of RNIB endorsed, splash-proof patient hand units come with an extended 5 years 'return-to-base' warranty covering damage due to faulty components that have failed in normal usage.
Hand Units outside of warranty qualify for preferential pricing under our customer exchange scheme. Please contact our Spares Department to check price and availability.
Tel: 01902 891 633
The majority of legacy patient hand units have been replaced with Mk 6 equivalents. Please refer to the table below for further information.
Declaration of decontamination
The health of our engineers is important to us. We ask that any items returned are accompanied by a Certificate of Decontamination.
We accept either the hospital’s declaration of decontamination document, or our own Certificate of Decontamination.
Items returned without an accompanying Certificate of Decontamination will not be processed.