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Marketing & On-line Privacy Policy (GDPR)

1. Scope

All data subjects whose personal data is collected for marketing purposes, in line with the General Data Protection Regulation 2018 (GDPR)

2. Responsibilities

The company is responsible for ensuring that this notice is made available to data subjects prior to Static Systems Group plc collecting / processing their personal data.

3. Who are we and company statement

Registered and operating from the UK, Static Systems Group plc is a leading provider of advanced communication and alarm systems for the healthcare and custodial sectors.

Static Systems Group plc is committed to upholding your privacy and taking care with your personal data as a valued client and user of our website. We will never sell, make public or otherwise distribute your personal information.

4. Relevant legislation

Our business, internal computer systems and this website, are designed to comply with the General Data Protection Regulation 2018 (GDPR)

Beyond the requirements of legislation, it is our aim to only provide our clients with marketing communications that are relevant and will enhance the operational value of systems installed.

5. How we collect your personal data

There are several ways we may collect information from you. These include:

  • When you provide it to us by getting in contact (phone/e-mail/web)
  • When you allow us to electronically scan your name badge at industry events
  • When you place an order with us, request a quotation or other information from us
  • Contractors / partnership suppliers may share information with us

We may also collect information about you if you consent to the use of cookies when using our website, although this information will not identify you personally.

6. What information we collect about you

This can include the following:

  • Name
  • Job title
  • Company name
  • Company address
  • Telephone number
  • E-mail address
  • IP address*
  • Geographical location of where you accessed our website*
  • Information about how you use/interact with our website*
  • Information from cookies (if you have consented to their use)*
  • Information about your computer or other electronic device (table and browser type)*

* As with most websites, we use Google Analytics to track and process data collected from visitors to our website. This information is collected for the sole purpose of establishing the number of visitors, and to improve user experience. None of the information identifies the user personally to us.

Google Analytics uses cookies. Details can be found here: Google’s developer guides. All computers have the ability to decline cookies. This can be done by activating the appropriate setting in your browser. For more information visit:

Static Systems Group plc does not collect special category data as a matter of course.

7. How we store your personal information

Your personal data is stored within our CRM (marketing) database.

Should you choose to contact us using the contact form or an e-mail link on this website, none of the data you provide will be stored within this website’s own database. Nor will the data be processed by a third party data processing facility. Instead, the data will be collated into an e-mail and sent to us directly over the Simple Mail Transfer Protocol (SMTP).

From time to time your personal data will be provided to our external marketing contractors in order that they can carry out e-mail marketing services on our behalf. (See data processors, Section 11.)

8. How we use your information and the legal basis for this

When you request a quotation or purchase from us, it will be necessary to collect personal data from you so that we may perform our contract with you, or in order to take steps at your request to enter into a contract. If you don’t provide this information, you won’t be able to purchase from us or enter into a contract with us.

We may from time to time use this information to invite you to opt-in to receive marketing communications on the basis of ‘express consent’.

In instances when you specifically request to receive marketing communications, we will retain your data under ‘express consent’.

In instances where as the supplier of your system, we have an obligation to inform you of changes to the status of a product; such as when product is reaching end-of-life, we will contact you under ‘legitimate interest’.

9. Opting-in

One of the key features of your association with Static Systems Group plc, is access to latest product information, industry insights, topical debate and inspiring events.

You can opt-in to receive marketing communications by completing the on-line form located at the bottom of each page on our website. Alternatively, e-mail:

In order to reduce unwanted communications from us, we request that clients register their specific areas of interest:

  • Healthcare Communications (Nurse call and associated systems)
  • Bedhead & Medical Services Trunking
  • Fire Alarm Solutions
  • Custodial Alarm Solutions
  • After-sales Support

10. How long we retain your data

Your personal data will in principal be retained until you request it to be removed from our database. We will however review our database from time to time with the intention of removing data subjects considered to be no longer relevant.
You can remove your personal information from our marketing database by using the unsubscribe link contained in all marketing e-communications. Alternatively, you can request removal at any time by emailing:

11. Who we share your data with

Data processors

Only when necessary to deliver our services and run our business, will we share your information with various providers who will act as data processors.

These include:
  • Telephone and e-mail providers
  • Payment processing providers
  • IT service providers
  • Hosting providers
  • Mailing houses and print/fulfilment companies

Static Systems Group plc do not disclose your details to third parties for marketing communication purposes.

Research & partnership working

Static Systems Group plc may share your details with other industry partners for the purpose of conducting collaborate research, but only when you have consented to your data being processed in this way. 

Profiling and automated decision making

Details on your interactions with Static Systems Group plc may be used to review the relevance and quality of the products and services we offer. However, we do not undertake any automated profiling or automated decision-making processes. 

12. Security of your information

Static Systems Group plc respect your data and has taken appropriate technical and organisation measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

We will report any unlawful data breach of this website’s database, Static Systems’ CRM (marketing) database, third party data processors (e.g. Google Analytics), to any and all relevant persons and authorities within 72 hours of the breach in line with legislative requirements, if it is apparent that personal data stored in an identifiable manner has been compromised.

Payment Information for web transactions

Static Systems Group plc do not store credit/debit card information, nor does it share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing. These companies do not retain, share, store or use personal information for any purposes other than to provide this service to Static Systems Group plc.

13. Changes to our privacy policy

In order to remain compliant with legislation and industry developments we will from time to time change this privacy policy.

It is not our intention to explicitly inform clients or website users of these changes. Instead, we recommend that you check this page occasionally.

14. Your rights

Subject to certain limitations, you have the right to:

  • Request a copy of the information we hold about you and be told about its use
  • Request that Static Systems Group plc rectifies or deletes your information, or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use
  • Withdraw consent to the use of your information. All of our non-operational communications contain an unsubscribe link
  • Object to the processing of your personal data

15. Concerns and complaints

If you have any concerns or questions over the collection, storage or processing of your data, you are encouraged in the first instance to e-mail:, or to contact one of our account/project managers to discuss and resolve any issues.

Alternatively, you can write directly to Static Systems Group plc, Heath Mill Road, Wombourne, Staffordshire, WV5 8AN, UK.

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available here.

16. Data controller

The data controller is Static Systems Group plc, a UK Private Limited Company.

Registration No. 1331299

Registered Office: Heath Mill Road, Wombourne, Staffordshire, WV5 8AN, UK

Date: 25 May 2018 - V1a (Reviewed 08/2020)
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