Lead Training Engineer

Lead Training Engineer

The purpose of the lead training engineer to is oversee and ensure new and progressing field service engineers are receiving training required to undertake their roles. You will also ensure that the engineering team are completing all relevant administration tasks to allow the correct closure of all jobs, PPM, remedial and breakdowns.

Periodic auditing of the field engineering team is to be carried out to ensure that levels of service and training are maintained to enabling us to deliver first class service and support to our customers.

The role will require close liaison with the technical team to ensure that technical changes are delivered to the installed base and that any issues are resolved to the customers satisfaction.

Key Responsibilities:

Technical Training

• Deliver agreed high quality technical training packages that enable field engineers to work competently across all product portfolios, both PPM and reactive works.
• Provide maintenance training to our customers both at SSG and client sites on our SSG products.
• To support training of export customers in service and maintenance areas.

Training and Coaching

• Training and coaching current and new site based employees in all administration work practices.
• Working with the technical author to feed in development and enrichment of training modules.

Engineer Auditing & Complaint Support

• Carry out on site “on the job” training for service engineers to provide real world experience.
• Provide support to TSD to deliver technical changes and resolve customer issues.

Administration Functions

• Oversee the ECS and confined space training requirements for the field team.
• Actively maintain the training matrix and forecast all future requirements for technical and administrative training tasks.
• Perform quality audits to ensure that field engineers are providing the highest levels of fault finding, maintenance and rectification on customer sites.
• Provide support for customer complaints and escalations, providing detailed technical analysis of faults to identify root causes.

Skills / Experience:

• Proven ability to coach and train employees on technical issues
• Ability to train employees into the correct working practices
• Able to work to demanding deadlines
• Proven customer service experience
• Effective communication skills over all media
• Self-motivated decision maker
• Must be solution oriented
• Strong analytical skills / excel skills
• Experience in all SSG product portfolios
• Service team/customer support across regulated industry
• Compliance and reporting experience

Benefits

•  Bonus scheme
•  Free on-site parking
• Pension scheme
• 25 days holiday plus bank holidays, 1 additional day is accrued from 5 years’ service onwards up to a maximum of 30 days plus bank holidays
•  Death benefit scheme 2 x annual salary
• Salary exchange
• Long service awards for 10,20 & 25 years (£50, £150 & £500)
• Birthday card and voucher and Christmas gift for all employees
• Pay Care – optional extra, monthly contribution for additional products and services
• Unum Employee Assistance Programme and on-site trained mental health first aiders
• Halma Share Incentive Plan
• Regular company social events – summer & Christmas parties and seasonal celebrations

Please submit your cover letter and CV, including current salary, to:

Zoe Hutt (HR)
Static Systems Group Limited
Heath Mill Road
Wombourne
Staffordshire
WV5 8AN

Alternatively, applications can be made via e-mail to:
[email protected]

Strictly no agencies please.