"The service we have received this week from your engineer has been exemplary and we only wish more engineers were like him. He has been on site all this week maintaining our Static fire alarm system and has been in communication with me on a daily basis to keep me up-to-date with what he's doing, where he's working and advising me of any issues we have with the system. I will thank he personally before he leaves but I thought you ought to know that I appreciate his efforts over the past week."
James Milne, Hospital Estates Manager - North Glasgow University Hospitals NHS Trust. Glasgow Royal Infirmary.