Return to Base Repairs
We aim to provide an efficient repair service. It usually starts with our customers ringing us to discuss their needs.
We’re here to advise on cost. Repair feasibility. And of course, how to best help in an emergency.
We’ll issue a RMA (Return Material Authorisation) whilst you’re on the phone that will need to accompany the returned item. And we’ll start the repair process the minute your call ends.
When we receive your item it will be accessed by one of our qualified engineers.
- If the cost advised needs to change we’ll call you.
- If repair isn’t the most economical option we’ll call you.
- Your item will be posted back within 5 working days - and if this isn't possible for any reason, we'll call you.
Customers who take out our 'silver care' service support agreement benefit from preferential rates for equipment spares.
Our Spares & Repairs team can be contacted direct on:
Tel: +44 (0) 1902 891 633
Declaration of decontamination
The health of our engineers is important to us. We ask that any items returned are accompanied by a Certificate of Decontamination.
We accept either the hospital’s declaration of decontamination document, or our own Certificate of Decontamination
Items returned without an accompanying Certificate of Decontamination will not be processed.