Hospitality

As we continue to adopt a culture that strives for improved communication between patients and staff and which is more attentive to patients’ needs, good hospitality has an important part to play.

Integrating hospitality services with advanced nurse call, such as Static Systems’ Ultima™, Codemlon™ and Aspire SmartSync® systems, efficiently connects non-clinical events with non-clinical departments or groups of people in order to avoid taking up clinical time.

At a glance:-

• Encourages positive stakeholder engagement.
• Patients are becoming knowledgeable consumers. Particularly relevant in private healthcare, good levels of customer service can attract patients and encourage loyalty.
• Good levels of patient satisfaction will help demonstrate CQC requirements are being met.
• Helps to demonstrate courtesy and basic respect to patients.

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