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6 Months' Return-to-base Equipment Warranty (SSG In-house Repairs): FAQs

Q1. When does the warranty on my repaired item start?

Warranties are effective from the date on the repair label.

Q2. What is covered by the 6 months’ ‘return-to-base’ warranty?

The ‘return-to-base’ warranty covers damage due to faulty components that have failed in normal usage.

During the warranty period Static Systems Group will replace any equipment which is proved to have been defective in material or workmanship undertaken by the company.

Q3. What is not covered?

The warranty excludes, but is not limited to:-
  • Normal wear and tear.
  • Improper use or abuse of equipment, whether intentional or not.
  • Physical damage to equipment enclosures.
  • Damage caused by moisture, liquids, proximity or exposure to heat.
  • LEDs.
  • Batteries, where fitted.
  • Damage caused by inserting batteries incorrectly, where fitted.
  • Damage to cables.
  • Wiring faults where installation has been undertaken by others.
  • Hardware opened or repaired by someone not authorised by Static Systems Group.
  • Labour and / or attendance on site. However, Static Systems Group can provide engineer site-attendance upon receipt of an official order.

Q4. I have a unit which I think is faulty. What should I do?

Please contact our Spares & Repairs Department to discuss replacement / further repair.

Telephone: 01902 891 633 (normal office hours).

Q5. Where do I return my faulty item to?

Spares & Repairs Department 
Static Systems Group PLC 
Heath Mill Road
United Kingdom

Tel: 01902 891 633 (normal office hours)

To ensure items are processed without delay we recommend contacting our Spares & Repairs Department before returning equipment. On speaking with us we will issue a returns reference number and start the process to provide your replacement item(s).

Items should not be returned to Static Systems Group without a Declaration of Decontamination. Please see question 10.

Q6. How long before my replacement unit is despatched?

We endeavor to despatch repaired items within 5 working days.

Q7. Will I be asked to pay postage?

We ask that units are returned to us at the expense of the customer. We will return replacement units at our expense.

Q8. What will happen if my returned item is beyond further repair?

If we feel the item returned is not suitable for further repair we will contact you to discuss and agree a course of action.

Q9. What happens if I need a replacement item straight away?

For instances where urgent replacement is required please contact our Spares & Repairs Department who will discuss with you the quickest method of getting your system up and running again.

Telephone: 01902 891 633 or e-mail:

Q10. Do I need to include a Declaration of Decontamination?

Yes. Items should not be returned to Static Systems Group without a Declaration of Decontamination. Items that do not include the appropriate documentation will not be processed for repair.

We accept either your declaration of decontamination document, or our own. Download: Decontamination-Certificate-QF300.pdf

Q11. Do you accept payment by credit card?

Yes. Please contact our Spares and Repairs Depart to discuss.

Tel: 01902 891 633 (normal office hours).

Q12. Who do I contact if I wish to provide customer feedback?

We pride ourselves on our customer service and feedback. If you would like to comment on any aspect of the company please e-mail: our use the contact us form at the bottom of this page.

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Give us a call

+44 (0) 1902 895 551
Head Office
Heath Mill Road,
Wombourne, Staffordshire,
WV5 8AN, England.

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