2 Years' System Warranty: FAQs
Systems designed, manufactured and installed by Static Systems Group are among the best available. Everything we do is done with product quality and longevity of service in mind. Our extended 2 years’ system warranty is proof of the confidence we have in our systems.
Q1. When does my system warranty start?
The warranty is effective from the date on the commissioning or set-to-work certificate.
Q2. What is covered?
The 2 years’ warranty applies to ‘new’ systems purchased from our ‘current’ range of products where Static Systems Group is employed to commission the system.
The warranty also applies to ‘modifications’ to ‘current’ product ranges where Static Systems Group is employed to commission the system.
During the warranty period we will visit site to repair or replace any equipment and/or remedy any fault which is proved to have been defective in material or workmanship undertaken by ourselves.
Where installation is carried out by Static Systems Group this is also covered.
Q3. What is not covered?
The warranty excludes, but is not limited to:
- Normal wear and tear.
- Improper use or abuse of equipment, whether intentional or not.
- Physical damage to equipment enclosures.
- Damage caused by moisture, liquids, proximity or exposure to heat.
- Batteries, where fitted.
- Damage to cables.
- Wiring faults where installation has been undertaken by others.
- Hardware opened or repaired by someone not authorised by Static Systems Group.
- Alternative warranties are provided for ‘wireless’ systems, patient hand units and similar ancillary devices. .
Q4. Does the warranty apply if Static Systems Group did not commission my system?
No. For clients who do not take commissioning, our standard 12 months’ warranty applies from the date of supply. Under the 12 months’ warranty, equipment must be returned to our works for repair. Alternatively, an order can be placed to cover the cost of on-site attendance.
Q5. Will I be charged if the fault is due to an issue with the installation and Static Systems Group did not carry out the work?
Yes. If the installation was not carried out by Static Systems Group and the fault is found to be due to an issue with the installation, a call-out charge based on our standard rate will be made.
Q6. What warranty is provided with nurse call hand units?
Our current range of hand units is covered by a 5 years’ ‘return-to-base’ warranty.
Q7. Who do I contact if I require service support?
In the first instance please contact our Service Department during normal office hours.
Telephone: 01902 891 088
Whilst we aim to respond to requests for service due to breakdown within 48 hours (excluding weekends and bank holidays), this cannot be guaranteed.
Where a guaranteed response is required – including out-of-hours cover, this can be provided as part of a service and maintenance agreement.
For further details on our care packages please telephone: 01902 891 054 or
Engineers will only be despatched upon proof of warranty or receipt of an official order number. A charge will only be made against items not under warranty.
Q8. Do you accept payment by credit card?
Yes. Please contact our Spares & Repairs Department to discuss.
Telephone: 01902 891 633 (normal office hours).
Q9. Who do I contact if I wish to provide customer feedback?
We pride ourselves on our customer service and welcome feedback. If you would like to comment on any aspect of the company please e-mail: email@example.com
or complete the contact us form at the bottom of this page.