Here when
you need us
ensure your system’s longevity and enable it to
reach its full potential?
Protect with
They work closely with our product development teams who design, test and validate our systems, so you’ll be working with people who know your system inside and out. They also provide valuable customer feedback to our development teams to continue improving the products and services you’ll receive.
preventative
maintenance (PPM)
repairs
repairs
equipment
spares
We perform educated risk assessments and ensure ongoing compliance with HTMs and British Standards. You will be provided with an audit trail in the form of a certificate of compliance at the end of each job.
With access to current and historical fault logs, and our experience at interpreting them, we can work together to find the root cause of issues and resolve them. You’ll be back up and running quickly and future issues and emergency callouts can usually will be prevented.
SSG designs, manufactures, and develops all our nurse call products products at our UK headquarters; uniquely placing us to work with you throughout your product’s entire lifecycle. We improve both mature and discontinued products‘ resilience and maintain the availability of spares.
Benefits of SSG Service Care Plans
Regular maintenance means that issues and breakdowns are prevented, and in-house teams have more time to dedicate elsewhere.
Prevention of issues and breakdowns reduces emergency call-outs, offering potential financial savings and fewer penalties.
Certain plans offer discounts on spare parts to make repairs more affordable when they are necessary.
Extended cover over weekends, bank holidays and throughout the night.
Contact our Field Service and Technical Support Division for more information
-
All equipment
tested -
Emergency
responses -
Response time for
emergenices -
Technical
support - Spares discount
Entirety
- in a
12 month period - Unlimited
- 24h
- 20%
Enhanced
- in a
12 month period - Discounted
- 24h
- 15%
Essential
- in a
12 month period - Discounted
- 24h
- 0%
-
All equipment
tested -
Emergency
responses -
Response time
for emergencies -
Technical
support -
Spares
discount
Entirety
- in a
12 month period - Unlimited
- 8h
- 20%
Enhanced
- in a
12 month period - Discounted
- 8h
- 15%
Essential
- in a
12 month period - Discounted
- 8h
- 0%
Nurse Call
Systems
Entirety
Enhanced
Essential
Fire Alarm
Systems
Entirety
Enhanced
Essential
Contact our Field Service and Technical
Support Division for more information
Spares
Keeping systems running
To support the ongoing running of your system, we ensure spare parts are readily available, or, in the case of older products, an upgrade solution is in place.
To help with the day-to-day running of your systems, we can take payment by credit card to facilitate the immediate despatch of goods and services. As a UK manufacturer, we aim to despatch replacement items within 2 working days, subject to availability.
When items need to be returned to us for repair, we’ll advise and keep you updated on the repair feasibility, cost and timescales.
For the health and safety of our engineers, we ask that all items returned to us are accompanied by a Certificate of Decontamination. Please see ‘Downloads’ below.
Clients who sign up to Service Care Plans may benefit from preferential rates for spares