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Static Systems Group PLC, Registered Office: Heath Mill Road, Wombourne, Staffordshire, WV5 8AN, England.
Registration No. 1331299 England. VAT No. GB 101 8596 81.   Copyright 1964-2012.  All rights reserved.

Static Systems Group PLC, Registered Office: Heath Mill Road, Wombourne, Staffordshire, WV5 8AN, England.
Registration No. 1331299 England. VAT No. GB 101 8596 81.   Copyright 1964-2018.  All rights reserved.

Tel: +44 (0) 1902 895 551     E-mail: sales@staticsystems.co.uk


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Getting to Grips with Nurse Call Response Times

A common problem often reported and frequently highlighted in the Francis Report, relates to unanswered or late responses to patients using the nurse call system.  Although there are no nationally agreed standards for nursing response times, concerns over this finding have led most hospitals to look carefully at how improvements can be made.

Leading nurse call specialist, Static Systems Group has launched a new software package to help hospital management teams to demonstrate standards of patient care.  This is achieved by collating the response times from patient call to staff attendance at the bedside and presenting the information in easily understood reports.

The ‘Nurse Call Response App’, is compatible with most of SSG’s systems supplied over the last 15 years, including Fusion-IP and Codemlon equipment.  The app can be installed on new installations and also be retro-fitted into existing nurse call systems.

The new app collects information over user specified periods such as a working day, week or month.  The data presented shows the percentage of calls responded to in certain time bands, average response times and number of calls within a period.  Reports are displayed in the form of easily understood pie charts and bar charts which highlight particular trends helping to identify peaks and troughs in patient demand and also assess the staffing levels required.

Commenting on the Nurse Call Response Software App, Static Systems Group Marketing Director, Phil Wade said: “Although for sometime it has been a standard requirement to records all events on nurse call systems, this information has traditionally only be available in a text format and not presented in a particularly helpful manner.

“We believe these new style reports will be a useful tool for hospital management and staff teams as a way of more easily identifying, reporting and acting on data to continually improve levels of patient care, confidence and performance standards.”


Issued: March 2014

News

These new style reports will be a useful tool for hospital management and staff teams